Responsible gambling

Responsible Gambling at The Reef Hotel Casino

At the heart of our commitment to providing an enjoyable gaming experience is our dedication to promoting responsible gambling practices.

We want all our guests to have a fun and entertaining visit, while ensuring that their betting remains within safe limits. If you feel like your gaming habits are becoming problematic or if you simply need some guidance on how to maintain a healthy balance between entertainment and personal well-being, please don't hesitate to reach out for support.

Tools Available

To help you stay in control of your gambling activities, we have made available the following tools:

• Deposit Limits: Set daily deposit limits to ensure that you don't overspend
• Time-Outs: Take a break from gaming with our temporary time-out option
• Self-Exclusion: Permanent ban or cooling-off periods on casino access

Support Organizations

If you feel like your gambling habits are becoming an issue, please consider reaching out for help. We have partnered with the following organizations to provide support and resources:

• Gambling Help Queensland (phone and online services)
• Lifeline (crisis support hotline)

Please take care of yourself and never hesitate to seek assistance.

Responsible Gaming Policy

The Reef Hotel Casino is committed to promoting responsible gaming practices in accordance with Australian regulations. Our policy outlines the measures we take to ensure that our guests gamble responsibly:

• Prominent signage throughout the venue highlighting responsible gaming practices
• Regular training for staff on identifying signs of problem gambling and responding effectively
• In-venue resources available for patrons struggling with problem gambling

Your Well-being Matters

We understand that your well-being is paramount, which is why we have made it our priority to provide a safe and supportive environment. If you need assistance or guidance at any point during your visit, please do not hesitate to speak with one of our friendly staff members.

Together, let's make sure that gaming remains an enjoyable experience for everyone involved.